Frequently Asked Questions
From the moment we receive your photo, it takes only 5 to 7 days for us to complete your Evergraph and prepare it for shipping. In reality, it’s not unusual for us to create your Evergraph within 24 hours of receiving your photo. But, we would rather under-promise and over-deliver when it comes to making promises.
Can you make these in color?
No. There is no color involved in creating a lithophane. There is only the illusion of color. That is the science of light! You can certainly use a different color light bulb with our nightlights.
How long does the light last?
In our framed lithophanes, we use a patented technology of a long-life, low-heat LED light panel. Our light panels are expected to last 50,000 hours or about 6 years if you leave your Evergraph on 24 hours a day every day. Pretty amazing! We also offer replacement light panels.
When the LED panel is ready to be replaced, it will not burn out like incandescent bulbs. Rather, the light will gradually dim when it gets close to that 50,000 hour mark.
Can you work with my old black and white creased print?
Yes. As a complimentary service to our customers, we clean up the digital version of your scanned photo before creating an Evergraph. We also email you the cleaned up digital version in the event you want to make a fresh print.
What is the material you are carving?
We carve Evergraphs into a hard, non-porous material designed to last generations. In fact, they are so durable, we recommend occasional cleaning with a acetone. The base material from which we start is also commonly used in the construction of high quality kitchen counter tops.
Get more answers at our FAQ page. Or, contact us with your questions.